Do not use this company!!!! I booked and paid for a hire car in advance, travelling from Australia to London. Unfortunately, I got my flight times mixed up and was late collecting the car. I didn't think it'd be a problem, as I'd already paid for it. BUT if you are more than 1 hour late you forfeit your booking with no refund! (should have read all the small print) Being stuck with no car, kids and a three week holiday in front of me, I had to hire another car and pay a much higher additional cost—complete nightmare and very expensive. I'm NEVER using the company again.
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