We rented a car from Europcar Manchester via Expedia. As older French customers with limited English, we signed the rental agreement believing we were simply confirming the vehicle pick-up.However, Europcar added extra paid services (premium insurance and roadside assistance) without clearly explaining them, even though we had already purchased full insurance coverage via Expedia.Despite our complaints, Europcar refused any refund, relying solely on our signature and ignoring the language barrier and the context in which it was signed.This was a very disappointing experience and, in our view, a clear abuse of vulnerability. We strongly advise non-English speakers or older travellers to avoid Europcar unless all documents are clearly translated and explained.
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