We booked a van 9 days before we required it. The day before we asked if we could pick it up the night before, they agreed and changed the booking.An hour later they called us to say it shouldn’t have been amended as they were going to call us to tell us no vans were available and they knew that but just hadn’t put the call in yet. (we’re helping our son move house 200 miles away.) So let’s see if the refunds appear on our card, Rubbish service and we won’t be using again.
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