Diabolical service - Lincoln branch, terrible service! Booked a car with Europcar a few days ago to travel to Wales for a funeral. Paid for it online, did the online check in with licence etc all accepted and they took the money. Paid on a credit card. Went to pick up the car they said I couldn’t have it as I failed the credit check. 1. They couldn’t have called to say you can’t have the car before going to pick it up several days after it was booked to give me an opportunity to sort it out. 2. Why do they not do a credit check before accepting your booking and taking your payment. 3. They do not highlight that they do a credit check or get you to tick a box to give permission for the credit check. Had they done this, we could have booked under my wife as I had an issue with being scammed and a fraud identity which is still impacting credit score. They left me stranded unable to get to a family funeral which could have been completely avoided. Obviously do not care about customers at all! Also they still have my money and I am yet to see my £150 returned!
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