Booked a car - I had to change the card that I booked with from Amex to Mastercard as they wouldn't take the Amex card at the desk to pay, then I got an email canceling my booking charging me £45 fee to cancel and then charged a further £100 for the new hire of the rental. Not once did I cancel the booking simply change the payment method, so they can't take the payment at the desk but have authority to take it off my card anyway. Still waiting on a refund of the cancellation fee - Customer services are useless.
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