Avoid at all costs. I’ve used many car hire companies, and Europcar is a level below all the others. They gave me a dirty, unsafe baby seat that wouldn’t buckle, forcing me to go into Naples and buy a new one for €150 — which they refuse to refund. They told me a €100 deposit was included in the charges at the desk for pick-up, which I have not got back and had to raise a formal credit card dispute. They also gave wrong instructions to pick up the car, causing unwelcome delays with a baby. The staff were rude and dismissive and Europcar have closed my complaint even after I provided full details. Truly awful experience.
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