My entire experience with Europcar has been nothing short of shocking and deeply disappointing. Upon arriving at the rental desk, I was told that my reservation was "blocked" without any clear explanation, despite having a confirmed booking through Carflexi. I was then told I had no choice but to pay double the original price (for a new contract) for a different vehicle on the spot. Feeling pressured and stranded, I had no other choice than to comply.What followed was a series of deceitful and contradictory actions that made it clear this was not an isolated incident, but rather what felt like a systematic scam.The agent handling my rental, someone named Sheikh, presented a false "upgrade" that I had never agreed to, and I was misled about what I was actually being charged for. It later turned out that I had been mistakenly identified as someone else with the same name, which Europcar themselves admitted in writing, confirming the error was entirely on their side.However, when I requested a refund for the extra charges caused by their own mistake, Europcar refused to accept any further responsibility. They effectively cut off communication and showed no willingness to resolve the issue, leaving me with no option but to escalate the case to the European Car Rental Conciliation Service (ECRCS).To make matters worse, days after ECRCS confirmed I would be refunded £157 for the unjustified upgrade fee, Europcar attempted to charge my card an additional £142 without my consent. The only reason this unauthorized charge failed was because I had already transferred all remaining funds from that account, leaving no balance for them to take. I then had to urgently contact my bank and request the card be frozen to prevent any further attempts. This added yet more stress and time to an already exhausting situation.I have never in my life encountered a company that operates with such blatant disregard for honesty, accountability, and customer trust. I strongly urge others to avoid Europcar, especially at this location (London, Heathrow), unless you are prepared to be deceived, overcharged, and ignored when things go wrong.
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