Gatwick South Terminal Staff asked to have my credit card on file despite having paid for the car hire and insurance in advance. I told them I didn't need any insurance cover as I'd already purchased this. They assured me that I would not be charged for insurance or other charges and this was just a formality. I signed their document only after being reassured by their staff member that my credit card would not be debited. On returning the car, by credit card was debited nearly 500 GBP for 'Premium Protection' cover. They refuse to refund or investigate the actions of their staff member.
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