Booked a compact elite car, when I arrived to pick up the attendant at the desk was using fear mongering to get me to pay for extra protection cover which costed more than the total rental of the car. He told me that even if someone else scratches or hits my car I will have to pay a massive sum of money as excess. In the past I haven’t added this cover and had no issues but this time the attendant was being really pushy and made me feel so uncomfortable that I added it anyway. He made very clear to me the only charges that will come out my account is the extra protection charge, the deposit, and the toll payer. I double checked with him because I already felt very ripped off paying over double what I booked the car at and he reassured me that was all the costs- nothing else would be taken from me. After I gave my car back I got an invoice with 2 extra charges that made the total 3 TIMES what I initially agreed on. My card was already set up from when I collected so they took the money. I emailed them a whole month ago and they refuse to get back to me to explain why I was lied to about costs. DO NOT book with them, you will see a price online - multiply that be THREE if you want the actual cost of hiring it. Customer service doesn’t even exist so you won’t be helped after the fact either. Appalling company and I’ll never book with them again. Some of the cheaper companies are actually a lot better..
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