Having a car booked for 6 pm today, I received several confirmation e-mails, 3 only today, to get there and have the car rental denied was heartbreaking.I rented with the company before and had no issues, all very smoothly. Also had rented another time and, with plenty of notice, had the reservation cancelled (which is fine), but having received several confirmation e-mails throughout the day to get there and having no explanation why I had no car waiting for me is less than human. I have lost my hotel reservation, deposit, and exhibition.Worse is, I've gone around King's Cross to the other rental companies (including the same one, just a different branch), they all ran background checks, said it was all ok, but either had no cars or only £1k+/day cars.There is no way of knowing whether you will get a car or not with Europcar, a company that is not very trustworthy. What my trip was about shouldn't matter for the episode, but it's extra sad that it was a birthday present that got completely ruined, as there's no way of getting where we planned on going.
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