My flight was diverted to Toulouse, my booked hire car was in Carcassonne Obviously stressed, as any passenger would be in the circumstance, I arranged an alternative at Toulouse. The office there oversold and, because I was so stressed, I wasn't thinking at the time and I signed the contracted. Later, I realised that the excess insurance which I had been told was included was an added extra (cover I didn't need) and I also realised that I should have been offered a one-way hire for one day, rather than being given a cancellation of my week's hire at Carcassonne and a new hire one-way hire from Toulouse for the week at a cost of some €600 more. No apology from Eurocar. Just a "tough luck, you signed". They'll not get that chance again from me, even if they're the cheapest option.
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