We had a complete booking failure with SIXT at the start of our UK holiday (absolutely useless customer service at London St Pancras!). When we needed to re-book a car, Europcar Chelmsford was absolutely fantastic. To be honest - it was the attendant Jade who was fantastic - she comes from Maidstone office and was helping there for the day and had to trouble shoot through a lot of complex enquiries and a busy office. She was a superstar and I hope her managers see this. It will be the reason we book with Europcar next time we are back. And ironically, the last minute booking was half the price of the original SIXT booking.
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