Absolutely disgusting service. I just spent 1 1/2 being placed on hold by 3 of their employees at the motability rental. They were rude. They didn’t know how to help me so fobbed me off by placing me on hold or either cutting me off. I’ve never ever had such bad service. It frustrated me so much i ended up having to take tablets for goodness sake. After this experience I would suggest that Europcar Uk need to train their employees. Anybody could do the service they provide!! Crazy experience And all I wanted was to find out where the rental car was that an employee there, yesterday PROMISED me that it would be delivered today. Obviously I guess it’s not coming today. It’s left me so stressed out and wasted so much time when it could have taken only 1 employee that actually knew their job to tell me what is happening.
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