Absolutely disgusting service.I booked a car when I arrived to collect the car the customer service person was serving a customer and was upgrading the customer without consent with an additional charge.I went to the counter and he tried the exact thing with me. I told him No and he still continued to upgrade my booking telling me it would only cost £200 for the upgrade. I got upset with this and told him I wanted the car I booked and he was very reluctant to give me the keys and accused me of being aggressive. I will never use this car hire service again.
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