Abysmal customer service experience.Misled in to purchasing additional insurance that I didn't need - ended up costing more than the cost of the car hire. I noticed this an hour after taking the car out and got in contact to cancel to which they said to wait until the end of my hire. I waited until the end of my hire and now they are refusing cancellation of policy.Additionally had car issues which I tried to sort over the phone. Continuously passed around department with no ownership being taken. Europcar employee told me to drive car (which wasn't working correctly or safely) to nearest branch (over a 2 hour round trip) or they couldn't help.
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