My daughter and son hired me a car from this company through Expedia. They paid extra for Expedia premium insurance. Expidia stated i need pay a £250 deposit. When I turned up at Gatwick airport from Latvia the representive said I had to pay £500 deposit which i never had. After a stressful wait my family transferred the extra money to my account. Europcar representive asked me to sign rental agreement which I did and they issued me a car. The car was returned 10 days later and I flew home. My £500 deposit was returned the following day. Then i had 2 payments taken from my account for £380, I found out that the representive had added premium insurance without my knowledge and after many emails to there customer service department they refused to refund the charge. I am a pensioner on a small income this has created me with financial problems. BE CAREFUL OF THIS COMPANY WATCH WHAT YOUR SIGNING FOR.
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