When I wanted to extend the hire period, I called them and was told the van had actually been returned the day before, which is not true. I started calling them around 10:30 and kept trying until the afternoon, but still no answer. I was even on hold for hours, and no one was able to help. They kept pushing me from one person to another. It’s now 15:10 in the afternoon, and I still haven’t gotten an answer.I wonder if the van shows as returned because I have the return statement and the invoice, for which I paid in full. However, the driver was charged for insurance again at the branch on the collection day.What if I keep the van since no one has been able to fix this inconvenience? I would not recommend this service at all. Their communication skills are poor, and when I finally managed to get someone on the line, she hung up on me just because I was asked for stupid details that were not relevant at all, considering the van hire period was completely closed.I am talking about the Stevenage branch and Peterborough branch.
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