Awful experience. I was in the UK to move my mum into care following her strokes and I hired a car from Eurocar. I returned it, with no damage to the car, gas tank full, and got a return receipt as proof of that. I had already paid for the hire and full insurance prior to arrival, so when I queried the additional large charge to my credit card when I arrived back home 2 week later, I discovered they had in fact charged me twice for the one car hire. It has been extremely stressful given why I was in the UK in the first place, but then to have this extra charge on my card, it has caused me no-end of stress. I made a complaint, raised a claim and have heard NOTHING from them. They owe me almost £400 and I have not had any response from their claims team. PLEASE DON'T USE THEM. Unfortunately I am now involving a solicitor which they will end up paying for. Such a simple solution could have been given, with all my paperwork and proof of overcharges, they just needed to refund me. I hate giving bad reviews, but this time it is 100% warranted.
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