europcar.co.uk

Unfair Europcar rip off

As we've said many times yes we signed a contract but we were told an untrue story about our luggage which was not corroborated by their other 2 depots namely our luggage was too big. The other depots both said we should not have been charged more for the car and they hadn't heard of any luggage laws as told to us.1. We asked the guy in Edinburgh to try our luggage in the car we hired but he refused. He told us there were restrictions on putting luggage on the rear seat (a small carry on bag) He also told us the police were on the lookout for hire cars doing this on the North Coast 500, not knowing the laws we believed him. But I haven't seen any corroboration on the internet to say this is true.2. We went to Inverness to swap our car as instructed by Europcar's head office via email.3. Inverness advised us he had not heard from head office and advised us to keep going as smaller cars are like hens teeth. What did they expect us to do? We had already paid $1900aus and had pre booked accommodation.4. We only signed because we had to have something because we were booked ahead.5. At no time after we went to Inverness depot were we instructed to go back for a smaller car which we would have done. So why were we instructed to go to Inverness only to find no car available, and why weren't we told to come back the next day or at some other time...were we expected to walk around Scotland??All of the above borders on a shonky deal and we have been trying to resolve this since April 24th....how long does it take.The contract was signed after we assumed the story we were told was true but since found out it was dubious at best so....if you sign a contract under wrong assumptions it should be voided. Was the initial amount we paid not considered? The car had lollies and other packets in the glove box...the guy in Edinburgh said we might have to fill up with Adblue which we had to do on the first fill of the tank....this should be done by Europcar not the customer...there was no manual in the car so we could not learn anything about how the controls worked. We would never recommend Europcar to anyone, quite the opposite especially when we have been fobbed off with the phrase "but you signed the contract" so even though we were told a story to get us into a bigger car which we didn't want and didn't order it doesn't matter to Europcar? We booked a Citroen C3 or similar and we would have easily fit our luggage in that sized car. When we took the car back to Manchester Trafford Park the man who took delivery of the car was called Usama and he told us we should not have to put Adblue in the car as it's Europcar's job to do it...he said the guy in Edinburgh might have lied to get a bigger bonus...he said we would be reimbursed for the Adblue and the bond money both of which we are yet to see.Thanks,Peter Brock

Date of experience: Apr 25, 2025