Seems to be a common theme on upgrades. Don't be persuaded as the information they provide can be inaccurate. I was 'sold' a "2 grade upgrade" and a "special deal" - It was the same size category and customer services are not interested afterwards as I signed the document. But the issue in airport desks is you cannot see the car until you pick it up - pickup guy said I had to walk back 15 mins to desk to change back again (with my family who just want to go on holiday!). Waste of time and money - DON'T BOTHER WITH UPGRADES!
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