Hired a car to be delivered to my home address on 14/05/25 to be returned on 21/05/25. Reservation confirmed and payment of £203.54 was taken from my bank account immediately (14/05/25). At approx 6.00pm the same day I received a phone call to inform me the car I had paid for was no longer available. I was asked if I wished to upgrade. I refused and asked for a full refund immediately. Despite the inconvience of having to sort another car rental our at such a late date the worst thing is I have still not received a refund despite phone calls and emails. Europcar were quick to take the money but 6 days for a refund seems a bit much! DO NOT USE this company.
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