Booked a car through an agency for 350 EUR for six days, were offered an upgrade for 30 GBP per day and were charged 625 GBP extra in the end. Contacted UK Customer Service, who did nothing about it. Unethical company that robs clients. A shameful way of making money. Disgusting. And don’t think Europcar tries to resolve this issue by adding the reply below. If Europcar wanted to resolve anything, they had every chance. So no. They will never see us again.
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