Aberdeen airport hire. Friendly staff but added 19% airport surcharge without explaining, claimed I did over 3000 miles extra for a 800 mile rental (did circa 350) and charged me. Claimed I damaged car. To be fair customer services were quite helpful when I provided evidence and I got resolved. For others be super vigilant in taking odometer photos start and end along with a video of the whole car and photos per panel. What a way to treat customers though.
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