So unbelievably bad it's shocking. My first experience with them was a year or so ago when I booked a van to move house. They cancelled the night before and ruined everything. Unfortunately I had forgotten this when I booked a car for a weekend away recently. I thought I had paid for everything online (about £200 for 4 days I think) only to be charge over £150 more when I got to the airport (Manchester). I was also told they were offering a "deal" on an upgrade to an automatic - they told me the *upgrade* was an extra £100/day usually but that they'd reduced it to £40 as an offer. Not only am I fairly sure this was a lie (it's not £100/per day more online), the *per day* part was said very quietly. Then they gave me an automatic anyway! A few weeks later I got an admin fee of £45. I believe it easily cost more than double what Avis would have charged (I have used them before and they were honest and transparent and I highly recommend them). This felt like a scam. I'm still angry over a month later.
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