I had a very disappointing experience with Europcar. I had planned to rent a car for a long weekend, and although they accepted my booking, they failed to provide the specific vehicle I reserved. There were no suitable alternatives offered, and I was left with no real choice but to accept whatever was available. I ended up cancelling my rental which ruined my weekend plan. Not received my money as well. The lack of transparency and poor customer service were extremely frustrating. I do not plan to rent from Europcar again and would not recommend them to others.
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