I accidentally booked with Europcar because somehow they were the first non-ad when I searched for Enterprise Rent-a-Car. They asked me a lot of details and I jumped through the hoops with app and account etc. On the day they sent me emails preparing me for my hire and I got to the counter they said they were refusing to hire it to me. No explanation, no extra details taken. Their system said no. I asked why they couldn’t have told me this when I booked it and they said it was their policy not to check eligibility until the customer turned up on the day. I travelled hours to get there and they left me no time to find an alternative. Fair enough if for some undisclosed reason you don’t want to rent it to me but this nonsense policy wasted a lot of my time and left me in a sketchy situation. And this could happen to anyone and you’ll never know till you get there
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