Avoid Europcar unless you want to be stitched up after doing the right thing.I hired a car from Europcar Inverness and reported unlisted damage on the same day I collected the vehicle, within their 24-hour grace period. I physically went to their return hut, pointed out the damage to a staff member, and was told it “didn’t matter” because it didn’t affect the paintwork. No paperwork was amended, and I followed their instructions in good faith.Weeks later, I’m being charged for that exact damage — the one I clearly reported. Europcar now claims there’s no record of my report, despite it being made in person, and is proceeding with the damage charge anyway.This feels like a scam, plain and simple. They ignore attempts to follow their own procedures, then turn around and pin the blame on the customer. Disgraceful behaviour from a company that clearly puts profit over honesty.
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