Absolutely atrocious service...I arranged and pre paid for a van hire for 1 day, arrived at the depot at the agreed time all relevant documents and credit card ( in my name ) only to be told they can't hire to me as their system isn't able to identify me at my address ( a soft credit search ) I have hire vehicles from numerous agencies all over the world and have never had this experience.The don't appreciate or care how this will effect the clients reasons for hire.While I appreciate there are always two sides to a story and people only write their version of events but this is actually how i was treated. I appreciate they have to protect their assets but surely a better systems should be in place i this day and age.Never rent from them.
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