After changing a faulty electric vehicle, and a downgrade, they decided to charge me again for the rental ! I complained to Mr Carlos at customer service, who either can't understand or is trained to not be fair. I have tried to email on the website, but it's faulty! I am still hoping a decent person at the company can look at this and resolve to my satisfaction, otherwise I will be putting my legal hat on I'm afraid! Terrible customer service experience.
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