When I hired the car at Carcasonne airport there were no apparent scratches. There was some road dirt on the car when I returned it , due to normal usage. When I returned the car they rubbed the road dirt off the car at two small isolated spots , and pointed to some hardly noticeable marks which I must have missed when I took the car ( as they were extremely difficult to see, even when they were pointed at ) They said I caused them, but I 100% did not as I am ultra ultra careful with my cars , including where I park etc at all times . The minor scratches could have been rubbed out with T cut in 10 minutes, but they have charged me £480 . Firstly I don’t believe I caused the scratches, secondly how did they just go straight to them under the road dirt on just those two isolated locations, thirdly what garage charges such high costs for a T cut type repair. I have hired cars for 50 years and never had any damage, and believe I didn’t on this occasion either. I believe Europcar have some vested interests in inventing these situations, and consequently will never use them again .
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