Absolute thievery. I paid for the vehicle on line on the proviso that I would pay a holding fee of £500 on collection to be released on return of the vehicle. The woman at the desk would not let us pay the holding fee via credit card, claiming that it wasn't working (It was working perfectly and is still working perfectly now) She then would not allow us to pay via phone using the credit card on the banking app. She claimed it was a problem with our card/bank It wasn't. She refused to let us try paying on a different terminal and put us in the position where we were forced to pay a non-refundable fee of £208 on debit card or cancel the hire losing the deposit in the process. We had two young children with us and a long journey to undertake so we had to pay. Unless this is resolved I will not ever use Europcar again and will encourage anyone and everyone that will listen that Europcar encourages immoral methods of obtaining payment. A total disgrace
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