Every single time I have dealt with Europcar I have had nothing but problems!!!I tried to book a vehicle as per my insurance company had advised.It took 8 phones call over 2 days and 3 agents to finally get it booked.I received an erroneous email confirming my booking for the wrong date and found that I’d been lied to by agents about the booking being made.Then the car wasn’t delivered on time (over an hour late) after I called to find out where it was and was told.The booking hasn’t been put on the computer.Car was great in fairness, a few bits of damage (which I have photos and videos of) but ran like a dream.Today I took the car to the garage as agreed and tried to advise Europcar I had left the vehicle as agreed.6 phone calls, 2 agents and countless lies later (and being talked over) I’ve been advised that the car will be collected tomorrow.I’m very sceptical and wouldn’t be surprised if it’s isn’t collected. I was promised written confirmation to protect myself and haven’t received it.We’ll see if it is collected or not and if it isn’t I swear I’m going to go absolutely nuts!!!I would rate 0 if I could and would highly recommend not using Europcar.Interestingly I’m clearly not on my own.
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