We hired a car from Bristol Airport. We have been charged an extra £86.28 at the end of the hire & no idea what for. Emailed the company to be told it was a verbal agreement with the staff member who dealt with us. There was no verbal agreement & no other service was sold to me. I was asked if I had the correct insurance which I had as I had purchased the premium insurance & the guy behind the desk was not happy I was not spending more money. He then said that £186 had to be held on my credit card & it would be refunded. This was a lie & he has kept £86.28!! I have emailed advising this is fraud & theft! Waiting on a response. Do not use Europcar the are fraudulently taking money from people!!! Dreadful customer service
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