Reading the reviews on here I realise I have experienced ALL of the same problems as other customers over a period of time whilst using Europcar on a regular basis. I was accussed of tyre damage 6days after returning a vehicle, I challenged them asking for eveidence, the case was closed and I never received any eveidence.I was then unknowingly charged for the additional Insurance, actially adding a further £884 to my hire, I challenged them again requesting for the CCTV from when I collected the car as I wished it to be viewed in the hope a lip reader could translate my conversation with the member of staff that dealt with the hire. The case was found in my favour & the case was closed.A car I had on hire was parked outside my house, unfortunately another drived crashed into the hired car 🙄 I was assured by Europcar that the car would be collected & a replacement would be delivered, 2 days later still no replacement car, so I hired from another company as needed a vehicle for work purposes, Europcar had already lost me 2 days income 🙄Several days later Europcar took a further payment from my account! Which then raised my hire by ££££'s! I have emailed & called then raising concern and asking for an explanation, to date I have received a email response advising "Once they obtain the relevant information they will be intouch" I sent them screen shots of everything with my initial email 🙃 The email they email me from you can't reply to 🤔Several weeks later I have called them 3 times, each time being told they will contact a diffrent department as they can't help 🤪 My latest email May 30th asking Europcar for an update has received no reply 🥴Oh yes! I was also accused of damaging a panel on one of their hired cars to! Luckily for me I took a video of all the vehicle inside & out before I left the hire depot, the case was closed. There is never any previous damage maked on the paperwork they give you on hiring a car, Please be wise and take a video 👍 Do I have to take them to the small claims court? 🙂I swear NEVER Again! Several weeks later, I
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.