From start to finish dreadful. Courtesy/hire car was arranged through AA insurance following our car being involved in an accident.Europcar sent me a supposedly secure link so that my payment card for the £1 deposit was logged. About 4 hours later I received a telephone call from a private number with the caller saying he was from Fraud Prevention. I was asked if I had used my card within the last half hour, which I hadn't and was then asked if I had made a payment of £1 to Europcar earlier. I was told that a payment of £2000+ had been made using my card and that it would seem it had been cloned. My money would be refunded and a new card issued but I needed to give more digits from my card. I realised this was a scam so hung up and contacted my bank. They were very concerned about the caller knowing about Europcar and asked me to contact Europcar which I did. I was assured that this matter would be investigated by their Fraud Department and that I would be kept informed - I haven't.As far as the courtesy car is concerned it was delivered and collected a day late with little communication. Appalling.
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