I called to arrange collection of my hire car and was told that it would be collected between 2pm and 6pm. I waited in all afternoon but no-one turned up, there was no phonecall or communication to advise that they weren't coming or running late. Just before 6pm I called to check if they were coming. The gentleman I spoke to, refused to help me and said that I would need to call the branch. I then called the branch - they were closed! I then called back and spoke to an extremely rude and abusive lady. She refused to help me, refused to put me through to a manager, kept talking over me and hung up when I asked for her name. Her attitude, lack of customer care and rudeness has left me extremely upset. I cannot understand how someone with her attitude and unkindness can work in customer service.
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