Arrived ~45 minutes before the reservation time. Approached the counter, asked if there were any issues and was assured by James that this isn't a problem - that there won't be any additional charges for the early pick up, and the original reservation will hold (i.e. able to return at the original time without incurring any late fees as well). I had added on the fuel option and was told that there'd be a hold on my card for excess fees, which will be returned. Went through the contract quickly, and James only pointed out the additional fuel option and got me to sign. BIG MISTAKE. I should've noticed that the contract now showed an additional day's rental charged at a ridiculously high rate, along with associated fees. For context, my original booking was a compact sedan over 3 days, and the spot rate charged for what was essentially a 45-minute early pick up was £100 (40% of my initial cost). Might I add that due to the hard selling, we only received the key to the car 20 minutes before the original pick up time. After returning the car, I wasn't provided a statement of return nor a final invoice, despite them responding to confirm that it would be sent over in the next 10-20 minutes. When I saw the absurd charges to my card a few days later, Europcar representatives informed me that the dispute was filed, but again, they never got back with a case number and went radio silent after.Despite 2 follow-up emails, sharing the intention to file for a chargeback based on fraud, Europcar refused to respond. Filed for a dispute with my bank, took months and multiple emails before I finally got my money back. Save your time and wallet, pay the extra and go with more reputable car rental firms in Bristol.
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