Wow if only I had a look at reviews before hiring a van to move house with europcar, shoddy across the board. We paid for a LUTON van to move house, a week before they phoned to say it wasn’t available and we’d need to downsize but that the capacity was similar. Begrudgingly we said yes. They then phone to say we need to repay for the hire of that van?! Despite already having 170£ for the original hire (assured this will be refunded within 10 days), we then pay out AGAIN for a second van. You guessed it the day before completion they phoned to say we don’t have that van now, unless we want to wait until 5pm?! Erm no. So we downsize yet again to what can only be described as a large car, we refuse to pay again but are then asked to pay a whopping deposit despite them already having 2x van payments from us. The customer service was beyond shocking, people have the communication skills of a wet lettuce, and that’s putting it nicely. You ask at the desk and are met with blank faces and “we don’t know how to do that”. Honestly shocking from start to finish and 300£ lighter.
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