This company fraudulent removes money and makes it difficult to claim it back so people give up on claiming. I am currently applying for a court date with small claims and have reported this company to trading standards. On the 15th Feb you charged me for a car you refused to rent me because your new employee didn't know how to read Spanish driving licences and his superiors refused to help him read it. Renting from another company meant additional charges. I wrote to you on the 15th Feb asking for a contact in you legal team as I was going to put forward a case for you to pay for the additional costs. You refunded the original charge about 40 days later. On the 20th Feb you charged me £102 as a penalty for not turning up to collect the car! I obviously disputed this and was told you had sent instructions to Gatwick South Europcar to refund this. It has not been refunded at this point and I am incurring interest payments due to the incompetence of your company in leveling this charge and then not refunding it in a timely fashion.I wrote 3 weeks ago saying I expected compensation given the 20+ times I have explained this, your failure to refund, the additional costs incurred to hire a car from another company and my time and effort. two weeks ago I received a message that you were investigating and would get back to me. Today 6th April, I received an email saying the case is closed because you had refunded the original £135.18 charge. Please1/ cancel the £102 charge for the fine for "not turning up"2/ respond to the request for compensation via a legally trained representative with an email address so I don't have to wait 14 days for every failed response from "customer service".I am posting this email daily to every review site for every branch of europcar until I have received the two above itemsIN REPLY TO COMPANIES REPLY BELOW I have emailed that address over 20 times. I have started this in this copy of my latest email. This is exactly what has happened everytime. You don't read them message and send a copy and pasted response. I email again and 10 days later you send another copy and pasted response.
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