If I could give 0 stars I would. I hired a car 4 months ago and was overcharged by over £400. Before booking the car I was assured by two Europcar employees what the price was and was promised that the extra number on the paper was my deposit that I would get back. They then took the extra money out of my account and when I raised this with Customer Care they said they would speak to the Park Royal branch I rented the car from, but they never did - just fobbed me off with an email saying the case was being dismissed. I then had to go back to the branch and speak to them in person. It took 3 months of my life to finally get the money back only to then receive an email from Europcar's lawyers fining me for not paying a bill that I had in fact already paid. They also charged me for a full tank of petrol when I returned the car despite the fact that I returned it full. It seems that Europcar took money from me at every chance they had. If I hadn't spent the time sorting this I would be several hundreds of pounds out of pocket. This has caused me so much stress! What a nightmare company to deal with.
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