Worst experience of my life. I didn't take out additional insurance, and I returned my car to bristol airport after a flawless drive and signed off on the tablet to confirm that all was fine. The staff at the car return looked over the car and didn't raise any issue. I then received a damage notification followed by a £100 bill for a 'light scuff' on one wheel, (which wasn't caused by me). I was shown no proof that this was not there before my rental and as much as I did check the car for dents/scrapes on the doors, bumpers etc (Bearing in mind it was dark at almost 11pm at night when I collected the car), I did not get down on my hands and knees with a torch to check the car tyres, if I had done I would have seen that this 'light scuff' was already there. At the time of returning the car I signed the tablet with no mention of any damage by staff even after they had walked around and inspected the car. I contacted customer services and was simply told that 'any damage needed to have been reported before hand'. Will never use this company again and strongly advise others to avoid as I feel I have been victimised and ripped off for failing to take out additional insurance.
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