Further to my complaint - I got an email asking me to contact Europcar, they don't give you an email - it has to be done via their site. So I dutifully tried to upload my email but gave up after numerous attempts - each time having to enter all my personal details etc. I keep getting a site error message from Europcar. So email is out. They make it so hard to get a phone number and my day is now whitling away with more time wasted on this company. I do not believe they care or are invested in their complaints procedure. I did try to give them a chance to follow up. You couldn't make it up! They have emailed back again as a response to my second review and directed me to do the same thing! I think it’s an automated response, not a person. I'm still waiting to see what DiscoverCars says - they sent an email and I have emailed them - at least they gave me an email adress.
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