Utterly deceitful scammers.They convinced my wife to upgrade, claimed it was a discount, but charged us 250 pounds a day, when the same car was listed on their website for less than 200 when I checked later in the day. The desk at Heathrow, led by Shane the manager, are nothing more than con artists who forcefully upsell and trick people into massively overpaying, and the customer service is useless when trying to recover some of the fees. Never, ever rent with Europcar. I had previously had decent experiences but will never deal with them again.Edit: Europcar have replied asking me to contact their customer service, but I already did and they refused to do anything about it
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