Rented a van, with only 650 miles on the clock, I drove it 30 miles and it averaged 38mpg. When I refilled the tank with diesel I was expecting to only put a gallon of fuel in. But, to my surprise I had to put 3 gallons in to replace (top up) what I had used as I was informed that the van had a full tank of fuel when I picked it up. So, obviously the fuel tank wasn’t full when I picked the van up but I was told the tank was full and it should be returned with a full tank. I spoke with the branch manager at Chelmsford where I rented the van from and requested a refund for the 2 additional gallons of fuel that I had put in their van.The million dollar question is… are they carrying out sharp practice to fleece their customers or is it some skullduggery from an employee, either way it’s not right.Be warned make a note of the mileage and the average mpg used whilst in your rental.I have twice been on their website to complain, filled in all the questions, written a lengthy complaint and when I pushed the upload button it defaults to “there is an issue with our webpage” handy so I am left writing this review to vent my frustration…I have tried to contact customer services again as requested in their reply below and it still says there is a technical issue and it sends you back to the start again. It’s now 4 times that I have tried this method….Like the company it isn’t working properly 😡
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