We hired a car through Europcar in France via a third party. All went well until we returned the car. The receiving agent spotted a scratch in the bonnet, that I hadn't seen at pick up, and had to squint in certain lights to see when she pointed it out. It could easily have been there when we picked up the car and I wouldn't have seen it. We rubbed the 'scratch' with a bit of water and a thumb and it appeared to be lifting, so I thought nothing more of it as I was convinced a polish would buff it out. When I returned back to England I got a bill for £320 to repair the 'damage'. I tried to challenge them, but got stock corporate responses demonstrating how little they cared. They are cheap, but avoid as you will be ripped off if there is any hint of damage. I will never use them again.Despite getting the stock response from Europcar below and emailing them with details of my complaint, a month later and I'm still waiting for a response. Their treatment of customers is truly awful.
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