I rented a van from Europcar, and the experience was nothing short of disgraceful. The attendant at the reception was not just rude — she was downright hostile. She repeatedly pressured me to accept unnecessary add-ons and even went so far as to suggest I’d likely end up in an accident for declining the additional insurance excess reduction. That kind of fearmongering is completely unacceptable. She asked the same intrusive questions multiple times — “How far are you going?” “When exactly are you bringing it back?” — in a tone that made me feel like I was begging to borrow her personal vehicle rather than paying to rent from a major company. The whole exchange was uncomfortable, condescending, and frankly, humiliating. At one point, I was so taken aback by her attitude, I genuinely considered walking away and telling her to keep the van. Renting a vehicle shouldn’t feel like being interrogated or talked down to. If this is how Europcar treats paying, polite customers — then count me out for good. I wouldn’t recommend this branch to anyone. Absolutely dreadful service.
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