The rental agreement on checkout at Newcastle had an existing damage described. When I checked the car in at Gatwick, the man gave me a form to sign on an iPad that had no description of any damage. He later (after I had signed and left) inserted pictures of the existing damage into the signed document under “new” damage. Completely unethical and illegal. Europcar are now claiming the original rental agreement was not signed and counter signed so the existing damage is not counted as existing but new! This company cannot be trusted. Avoid! To top it off, the original cost was £147 but I ended up paying £304. I’m astounded by the lack of customer service when trying to resolve this matter.
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