Professional scammers. Stay away. One of the worst experiences we had with a car rental company. We ended up paying €1000 for a basic 208 Peugeot which on their website was €300 when we initially paid for it. They also scammed us with €200 for a 3cm scuff on the wheel which was there before we rented the car, I showed the picture to them and the representative said I shouldn’t worry because it’s covered by the insurance (this was of course a lie) but they just need to record it for the next rental. They then also billed €87 for the damage admin fee. Be prepared to never see your deposit back and once you return the car if you don’t have a credit card then make sure you move the money from your account as they will just start charging random amounts to your debit card. Make sure you email all photos and videos and detailed description 1hr after you get the car as otherwise they won’t care what photos or videos you have. They lie, scam and steal and add secret charges that you didn’t ask for. We didn’t ask for roadside assistance and somehow it showed up on the invoice. There’s also a massive airport fee which they don’t tell you about in advance. Every price they say is without VAT, which they forget to mentioned. Do yourself a favour and find a local/family owned company outside of the airport and never go near Europcar as you will be robbed. Hopefully someone will eventually win a legal case against them.
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