The inspecting agent input the wrong return location - Europcar charged us 79 Euros for returning our car. I sent numerous emails to Europcar customer services UK supplying clear proof of their error. After wasting hours on many detailed emails, Europcar still refused to refund our €79 fee. Europcar 'customer services' clearly exist as a barrier to refuse customer refunds and prevent case resolution. I successfully had a full refund from Mastercard after sending evidence for processing a chargeback against Europcar. I wish I had done it much sooner. So process your credit card chargeback directly after any first refusal in writing ( use email ) from Europcar customer service. Customer services are absolute time wasters. I will never use Europcar again.
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