AWFUL FROM START TO FINISH. I hired a van for the day, on a Saturday, to help a family member move house. I paid nearly £80 for the pleasure, along with a £100 deposit and £36 insurance upgrade. The collection process was simple and straight forward, and the bloke who helped me was nice. However, I was told I would need to leave the van in a nearby carpark when I was done with it, as there was no where else to leave it out of hours, but that it would be picked up at 1pm on the Sunday (the following day). Fair enough, although it would have been useful to know this upon booking. I dropped the van off 3 hours before my rental period ended at 7pm on the Saturday, and paid for the parking until the next day (as advised by the staff member) for 12 hours at nearly £8. I received a return statement and invoice on the Monday to say that I was being charged an additional £114.45 as I didn’t hand the car back until the Monday! I contacted customer via phone and email, and sent proof of my drop off, the carpark receipt and all additional info I had to and they essentially fobbed me off and told me it was my fault and that I had indeed dropped the car off on the Monday. They explicitly said I had been charged correctly. They then stopped replying to my emails. I phoned the branch where I hired the van from and they accepted that they had wrongly charged me BUT it took almost 4 weeks to get my money back, and in total I spoke to 6 different people who were useless at helping me. I kept being told ‘it should be with you soon, call back in 2 days’. Overall, a horrific service and unless you push and press them, they are reluctant to accept fault and refund you. I didn’t get one apology during this experience. DO NOT USE THEM.
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